Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") sets out how RAI88 (hereinafter referred to as "RAI88", "we", "us", or "the Platform"), the operator of the online gaming and sports betting platform at rai88.cam, collects, uses, stores, processes, and protects the personal data of individuals who access or use the Platform (hereinafter referred to as "Players", "Users", or "you").

RAI88 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation. This Policy explains what data we collect, why we collect it, how long we keep it, who we may share it with, and what rights you have in relation to your data.

By registering an account, depositing funds, or otherwise using rai88.cam, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, national identification number, residential address, payment details, and IP address.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means RAI88, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of RAI88 pursuant to a written data processing agreement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "KYC" means Know Your Customer procedures, including identity verification, age verification, and source of funds checks conducted to comply with anti-money laundering (AML) obligations.
• "Cookies" means small text files placed on a user's device by a website to store information about the user's session, preferences, or browsing behaviour.
• "Platform" means the website rai88.cam and all associated services, interfaces, and features operated by RAI88.

RAI88 collects personal data in the categories set out below. We collect only the minimum data necessary for each identified purpose and do not collect data speculatively or without a clear operational or legal justification.

RAI88 collects personal data through the following channels:

• Direct Submission: Data you provide during account registration, KYC verification, deposit and withdrawal requests, or when contacting customer support.
• Automated Collection: Technical data collected automatically when you access or use rai88.cam, including IP addresses, device identifiers, and session behaviour recorded through server logs and cookies.
• Payment Processors: Confirmation data received from Malaysian payment service providers (including Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay) when you process a deposit or withdrawal, sufficient to verify transaction completion.
• Identity Verification Partners: Where RAI88 uses a third-party KYC or identity verification service, that service may return verification outcomes and document authenticity data to RAI88 to fulfil age and identity obligations.
• Publicly Available Sources: In limited circumstances relevant to fraud prevention or AML compliance, RAI88 may consult publicly available sources to cross-reference information provided by a Player.

RAI88 processes your personal data for the following specific purposes:

1. Account Management: To create, maintain, and administer your player account, including authentication and password recovery.
2. Identity and Age Verification: To comply with KYC obligations and to enforce the strict 21+ minimum age requirement across the Platform.
3. Payment Processing: To process deposits and withdrawals in MYR through your chosen Malaysian payment method, and to reconcile your account balance.
4. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and other prohibited conduct as defined in our Terms & Conditions.
5. Responsible Gambling: To monitor gaming activity for indicators of problem gambling, to enforce self-imposed limits, and to facilitate self-exclusion requests.
6. Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email.
7. Legal and Regulatory Compliance: To fulfil obligations under applicable anti-money laundering legislation, data protection law, and any other regulatory requirements applicable to the Platform's operations.
8. Platform Improvement: To analyse anonymised usage data for the purpose of improving game performance, user experience, and payment reliability on rai88.cam.
9. Marketing Communications: To send you relevant promotions, bonus offers, and Platform updates — but only where you have explicitly opted in to receive such communications.

RAI88 processes personal data on the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform the contract between RAI88 and the Player — including account creation, transaction processing, and service delivery — is conducted on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC, AML, and counter-terrorism financing legislation, is conducted on the basis of legal obligation.
• Legitimate Interests: Processing conducted for fraud prevention, security monitoring, and platform improvement is based on RAI88's legitimate interests, provided such interests do not override the Player's fundamental privacy rights.
• Consent: Processing of personal data for marketing communications and non-essential cookies is conducted solely on the basis of your freely given, informed, and specific consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

RAI88 does not sell, rent, or trade your personal data to any third party for commercial gain. Data may be shared with the following categories of recipients only where strictly necessary and subject to appropriate contractual safeguards:

• Payment Service Providers: Malaysian payment processors and gateway operators (including those facilitating DuitNow, FPX, Touch 'n Go eWallet, Boost, and bank transfers) receive the minimum data required to execute and verify transactions.
• Identity Verification Services: Third-party KYC providers engaged to verify Player identity and age may process identity documents and biometric data on RAI88's behalf under binding data processing agreements.
• Game Software Providers: Reputable third-party game studios and live casino operators whose games are hosted on the Platform may receive anonymised session data necessary to deliver their services.
• Fraud Prevention and Security Partners: Specialist fraud detection services may process technical data (IP addresses, device fingerprints) to identify and prevent fraudulent activity on the Platform.
• Regulatory Authorities: RAI88 may be required by law to disclose personal data to competent regulatory or law enforcement authorities. Such disclosure will be made only to the extent required by the applicable legal obligation.
• Professional Advisers: Legal counsel, auditors, and accountants may access personal data on a need-to-know basis subject to professional confidentiality obligations.

RAI88 retains personal data only for as long as is necessary to fulfil the purposes set out in this Policy and to comply with applicable legal retention obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with an active player account is retained for the duration of the account's activity and for a period of up to 7 years following account closure, in accordance with AML and financial record-keeping obligations.
• KYC Documentation: Identity verification documents are retained for a minimum of 5 years following the end of the business relationship, in accordance with applicable anti-money laundering legislation.
• Transaction Records: Financial transaction records, including deposit and withdrawal history in MYR, are retained for a minimum of 7 years for audit and compliance purposes.
• Support Communications: Live chat transcripts and email correspondence are retained for up to 3 years following the resolution of the relevant matter.
• Marketing Consent Records: Records of your marketing preferences and consent or withdrawal of consent are retained for the duration of your account and for 3 years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with RAI88's data destruction procedures.

RAI88 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies maintain your logged-in session, enable secure payment flows, and prevent cross-site request forgery. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences, such as language settings and responsible gambling tool configurations. These cookies improve your experience without being essential to core Platform operation.
• Analytics Cookies: Collect anonymised data about how Players interact with rai88.cam — such as pages visited, session duration, and feature usage — to help RAI88 identify and resolve usability issues and improve overall performance.
• Marketing Cookies: Used only where you have explicitly consented to receive personalised promotional content. These cookies help RAI88 deliver relevant bonus offers and platform updates. They are not used for third-party advertising networks.

You may manage cookie preferences through your browser's built-in settings. Blocking strictly necessary cookies may prevent the Platform from functioning correctly. All other cookie categories can be disabled without materially affecting your ability to access the Platform.

RAI88 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and rai88.cam.
• AES-256 encryption for personal data stored in RAI88's database infrastructure.
• Two-factor authentication (2FA) available to all Players to protect account access.
• Role-based access controls restricting internal staff access to personal data on a strict need-to-know basis.
• Continuous monitoring and automated alerting for suspicious login attempts, unusual transaction patterns, and potential data breach indicators.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Formal data breach response procedures including notification obligations to affected Players and relevant authorities where required by law.

Subject to applicable data protection legislation, you have the following rights in relation to your personal data held by RAI88:

1. Right of Access: You may request a copy of the personal data RAI88 holds about you, together with information about how it is used and with whom it is shared.
2. Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by RAI88. You may also update certain account details directly through your account settings.
3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is otherwise unlawful. This right is subject to overriding legal retention obligations, particularly in relation to KYC and AML records.
4. Right to Restriction of Processing: You may request that RAI88 temporarily restrict the processing of your data in certain circumstances, including where you contest the accuracy of the data or where processing is unlawful but you do not wish the data erased.
5. Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
6. Right to Object: You may object to the processing of your personal data where RAI88 relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes. Objections to direct marketing will be honoured immediately.
7. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the RAI88 support team via live chat or at [email protected]. Requests will be acknowledged within 5 business days and resolved within 30 calendar days. Where a request is refused, RAI88 will provide a written explanation of the reasons for refusal and information on your right to lodge a complaint with the relevant supervisory authority.

RAI88 does not knowingly collect personal data from any person under the age of 21 years. The Platform is strictly intended for adult players aged 21 and above. Age verification is conducted as part of the account registration and KYC process to enforce this requirement.

If RAI88 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental consent, that data will be deleted immediately and the associated account will be permanently closed. Any funds held in such an account will be handled in accordance with the applicable refund procedures and legal requirements.

Parents and guardians who believe that their minor child may have accessed rai88.cam or submitted personal data are encouraged to contact RAI88 support immediately so that appropriate action can be taken without delay.

In limited circumstances, the operation of the Platform may require personal data to be transferred to, or processed by, systems or personnel located outside Malaysia — for example, where third-party software providers or security infrastructure is hosted in another jurisdiction.

RAI88 ensures that any such international transfer of personal data is conducted in accordance with applicable data protection requirements and that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that applicable in Malaysia, including through the use of binding contractual clauses with third-party processors.

RAI88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, data processing practices, or Platform operations. Material changes to this Policy will be communicated to registered Players via the email address associated with their account prior to the changes taking effect.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the Platform following notification of a material change constitutes acceptance of the revised Policy. If you do not agree to the amended Policy, you must cease using the Platform and may request account closure through the support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which RAI88 processes your personal data, please contact us through the following channel:

If you are not satisfied with RAI88's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. RAI88 will cooperate fully with any regulatory investigation into the handling of your personal data.